Frequently Asked Questions
Everything you need to know about shopping with RD1 Clothing Hastings.
What are your standard shipping times and costs?
We offer nationwide shipping across New Zealand. Standard orders are typically processed within 1-2 business days, with delivery expected between 3-5 working days depending on your location.
What is your return policy for online purchases?
If you are not satisfied with your purchase, you can return unworn items with original tags attached within 14 days of receipt for an exchange or store credit.
Can I click and collect my order from the Hastings store?
Yes, we offer a free Click & Collect service. Simply select the 'Pick up' option at checkout, and we will notify you via email as soon as your order is ready for collection.
Which payment methods do you accept?
We accept all major credit cards including Visa and Mastercard, as well as flexible payment options like Afterpay and Laybuy to make your shopping experience easier.
How do I know which size to order?
Each product page includes a specific size guide. If you are between sizes or need more detailed measurements, please contact our Hastings team for expert advice.
Do you offer international shipping?
Currently, we focus on serving our customers within New Zealand. Please contact us directly if you have a specific international inquiry and we will do our best to assist you.